minifaron
10-31-2005, 06:50 PM
Hello, I am sure that most of you know who I am, so I will skip the introduction. We are in a unique position here for a couple of reasons. I am able to get on a forum and talk to a large group of MINI owners at one time, and in return you can get information that you need to hear quick and easy. I can only speak for myself, so when you read this please keep in mind this is my opinion and NOBODY else. We have been open since 3-15-2003, and we have been going through growing pains from the beginning, and it has not stopped yet! I am going to talk a little about Service. When you come in to our Service Department you can see that we are busting at the seams. What we need is more room, more lifts, and more people to help give you better service. If you were to walk back into our Service Department, you would see that we have a technician in every lift. In fact since MINI opened we have added 4 lifts to the shop. We moved detail down to a tent at the bottom of the lot, in order to make room for 3 of those lifts. Unfortunately, that only helped for a little while. We are in the process of starting construction on a new building on a lot behind us. This will house more lifts for more technicians, and will give us more room for parts. Construction is scheduled to start sometime before the end of the year. We all understand that our Service Department is a problem, but it is not a problem that we are not trying to fix. Please be patient with us! We are ALL doing the very best we can with what we have. I guess in closing.....What I am doing, is asking for each and every one of you to hang in there with us. Soon you will be receiving WORLD CLASS SERVICE just like you deserve.